Privacy Policies
At The Celeste, we value your trust, protecting your personal data ensuring a safe shopping experience is the main point of everything. This privacy policy explains how we collect, use, and protect your data when you shop with us on thecelestebd.com.
What We Do
We are a Bangladeshi skincare brand that offers advanced skincare solutions designed for every skin type at the best and competitive pricing. When you are shopping with us, you are not just buying skincare goods; you are our family, and family protects each other. Our purpose is to deliver our curated range of serums, skincare treatments, and beauty essentials.
Information We Collect
When you use our website or purchase from The Celeste, we may or will collect the following information:
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Personal Information: Name, phone number, email, delivery address, and payment details for order processing.
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Usage Data: Browsing activity, preferences, and interactions with our website to help us improve our products and services.
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Device Information: IP address, device type, browser information, and cookies for better site performance.
How We Use Your Information
We use your data to:
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Process and deliver your orders quickly and securely.
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Provide order updates, confirmations, and shipment tracking.
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Personalize your shopping experience with relevant recommendations.
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Improve our website, customer service, and product offerings.
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Ensure compliance with Bangladeshi laws and regulations.
** N.B. - We do not sell or rent your personal information to any third parties. **
Cookies and Tracking
The Celeste uses cookies to:
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Keep items in your shopping cart.
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Analyse site performance and improve navigation.
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Show you relevant skincare recommendations and promotions.
** You may disable cookies in your browser, but some site features may not work properly. **
Data Security
We use SSL encryption and secure payment gateways to protect your personal and financial data. Access to customer data is restricted to authorized personnel only.
Your Privacy Choices
Shipping & Delivery Policy
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Inside Dhaka: 1- 2 day delivery.
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Outside Dhaka: 3–5 business days.
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Nationwide delivery within 7 working days via trusted courier partners.
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Shipping charges: Inside Dhaka – (depending on location and offers).
Returns & Refunds
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Damaged or defective products must be reported within 24 hours of receiving your order.
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Once verified, we will provide a replacement or refund as applicable.
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Refunds will be processed through the original payment method.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website will mean you accept those changes.
Contact Us
For any concerns regarding your data or privacy, please reach us at:
Email Us - help@thecelestebd.com
Call Us - ++880 1975-006852
At The Celeste, your beauty and your trust come first.
